Support

elxr / support

// Help

How do I get my device after buying?

Checkout runs on Payhip. Right after you pay, you get a download link on screen and by email. You can download it again from that email at any time.

How do I install a device?

Download the .amxd file, then drag it into Live's browser under User Library, or straight onto a track. It then shows up in your User Library like any other device.

What do I need to run ELXR devices?

Ableton Live 12 with Max for Live: Live Suite, or Live Standard with the Max for Live add-on.

I bought a device. Do I get updates?

Yes. When a device gets an update, buyers get an email with the new version and a fresh download link.

Something isn't working, or I have a question.

Email [email protected] with the device name, your Live version and what happened, and I'll get back to you.